Streamline check-ins, improve guest experience and maximise booking revenue with the new guest app from res:harmonics

The guest journey has changed. Today’s travellers expect more convenience, less waiting, and a completely digital-first experience from the moment they book - with 97% of guests preferring a digital-first check-in experience. That’s why we’re excited to introduce the res:harmonics Guest Check-In App, a branded, mobile-first solution designed to simplify operations, enhance service, and unlock new revenue opportunities for serviced apartment, coliving and build-to-rent operators.

Built to integrate seamlessly with the res:harmonics property management system, the new app transforms the check-in process from a manual chore into a smooth, self-serve experience for guests and a major time saver for operators, all while giving businesses the chance to add timely upsells at point of check-in.

Cut check-in admin, focus on what matters

Managing guest onboarding can be time-consuming, especially for operators juggling multiple properties or staff across locations. The new guest:harmonics app removes that burden by automating ID checks, form collection, deposits, and even guest registration.

Guests simply complete their check-in online ahead of arrival, submitting ID, travel details, and payment in a matter of minutes. This eliminates repetitive admin and allows your team to focus on delivering a memorable stay, not chasing paperwork.

Operators will see significant reductions in check-in time and fewer errors, leading to better resource planning and improved efficiency across the board.

Our guest check-in app does exactly what serviced apartment, coliving and BTR software should, improving guest experiences, streamlining operations and giving operators the chance to increase revenue from each and every booking.

Elevate your guest experience

By meeting guests’ expectations for a fast, contactless service, the res:harmonics guest app helps create a first impression that feels modern, professional and hassle-free. Guests no longer need to wait at a desk or be walked through forms on arrival, they can get straight to enjoying their stay.

Alongside a fully branded interface, the app also provides access to digital guest guides, WiFi credentials and property access codes, reducing manual queries and reducing time spent on repetitive customer service and giving staff more focus on the other elements that make up excellent guest experiences. 

House rules are shared and signed directly in the app, increasing clarity and accountability from day one.

Unlock new revenue with upsells

The Guest Check-In App doesn’t just improve service, it opens the door to incremental revenue. Operators can offer add-ons like early check-in, late check-out, parking, or local services during the pre-arrival process. These optional extras are presented at just the right time, increasing conversion without pressure.

By bringing upsells into the digital check-in flow, you remove friction from the buying journey and create a consistent opportunity to increase average booking value - all while giving guests the chance to pay for extras directly in the app.

Secure, compliant, and customisable

Legal compliance is built in to our new guest check-in app. The app supports GDPR-ready data collection, ID verification and Know Your Customer (KYC) checks, helping you stay on the right side of regulations without extra admin. With guests having the chance to upload photos of their ID while taking a selfie, our biometric ID checks ensures you comply with requirements for guest checks before they arrive for their stay.

You can also tailor check-in fields to your operation - from custom pre-arrival forms to brand-led guest communications - making the experience uniquely yours.

Start redefining guest onboarding experience

Whether you operate serviced apartments, coliving or build-to-rent schemes, the new guest:harmonics check-in app helps you work smarter, not harder. Spend less time on paperwork, give guests a better welcome, and unlock new opportunities for growth.

Ready to see the app in action? Book a demo and discover how res:harmonics can help you deliver more with less.

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