Planned and Reactive Maintenance

Improve customer satisfaction with well operated property and great customer service

Reactive Maintenance

Track maintenance issues and guest requests, proactively resolve issues and understand maintenance trends

Segment issues into categories
Understand the types of issues occuring across the portfolio
Prioritise by urgency and service level targets
Guest Satisfaction
Keep guests up to date with automated emails and feedback on progress

Planned and Preventative Maintenance

Running portfolios of property require a continuous programme of maintenance to avoid Guest experience issues. The PPM capability in the system allows you to automate and performance manage the process.

Reduce Costs
Reduce costs by actively maintaining the portfolio
Increase Guest Satisfaction
Increase Guest satisfaction by reducing reactive maintenance issues
Ensure compliance with regulations and track performance

Guest Portal

Allow guests to report issues online and collaborate on progress

Report Issues from the Portal
Guests can raise issues on the portal 24 hours a day
Collaborate with guests via messaging

Join over 5,500 serviced apartments around the world who trust res:harmonics to run their business.