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Planned and Reactive Maintenance

Improve customer satisfaction with streamlined maintenance and great customer service
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Reactive maintenance

Track maintenance issues and guest requests, resolving issues and understanding maintenance trends.

Segment issues into categories
Understand the various issues occurring across the portfolio.
Prioritise maintenance by urgency and service level targets.
Guest satisfaction
Keep guests up-to-date with automated emails and feedback on progress.
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Planned and preventative maintenance

Running property portfolios effectively requires a continuous programme of maintenance. The PPM capability in the system allows you to automate and performance-manage the maintenance process.

Reduce costs
Reduce costs by actively maintaining the portfolio.
Increase guest satisfaction
Increase guest satisfaction by reducing maintenance issues.
Ensure compliance with regulations and track performance.
res:harmonics property management system

Guest portal

Allow guests to report issues online and collaborate on progress.

Report issues from the portal
Enable guests to raise issues on the portal 24 hours a day.
Collaborate with guests via messaging

Join over 10,000 serviced apartments around the world who trust res:harmonics to run their business.

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