Planned and Reactive Maintenance

Improve customer satisfaction with well operated property and great customer service
MAINTENANCE

Reactive Maintenance

Track maintenance issues and guest requests, proactively resolve issues and understand maintenance trends

Segment issues into categories
Understand the types of issues occuring across the portfolio
Prioritise
Prioritise by urgency and service level targets
Guest Satisfaction
Keep guests up to date with automated emails and feedback on progress
MAintenance

Planned and Preventative Maintenance

Running portfolios of property require a continuous programme of maintenance to avoid Guest experience issues. The PPM capability in the system allows you to automate and performance manage the process.

Reduce Costs
Reduce costs by actively maintaining the portfolio
Increase Guest Satisfaction
Increase Guest satisfaction by reducing reactive maintenance issues
Compliance
Ensure compliance with regulations and track performance
MAINTENANCE

Guest Portal

Allow guests to report issues online and collaborate on progress

Report Issues from the Portal
Guests can raise issues on the portal 24 hours a day
Collaborate
Collaborate with guests via messaging

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