Q: How can you deliver the most efficient service to both your customers and your business?
A: Make sure that all the details are taken care of, on time, every time.
Res:Harmonics provides a seamless range of business process and operations management services in one simple software solution. We know from experience how difficult it is to bring all of your management systems together and then get them talking to one another. Our specially developed serviced apartment software integrates all of your departments with ease, documenting everything along the way. Whether you need mobile access for maintenance staff, or a solution that combines your reservations, administration and accounting systems, Res:Harmonics can help bring it all together in one convenient package:
- Reservations: Full availability and bookings management, customer relationship management and booking documentation.
- Operations: Scheduling and tracking maintenance and housekeeping activities.
- Accounting: Integration with your current sales and purchase ledger, cash and credit card transactions.
- Management Reporting: Generate performance reports, occupancy levels, revenue statements and report against KPIs.
- Customer facing portal: Allow your clients to make, review and amend bookings 24/7.
Cut down on duplication of effort, communication, and costs with our fully tailored solution. The result? A Customer Relationship Management (CRM) system with a big difference.
Improve your efficiency with Res:Harmonics.
Q: What’s the quickest way to repeat custom?
A: A satisfied customer.
Q: How can you ensure that each and every customer is satisfied with the service you provide?
A: Res:Harmonics offers a full-service serviced apartment software solution that keeps everyone smiling.
From booking to checkout and everything in between, Res:Harmonics allows you to provide discreet, seamless maintenance and a fully customised service for your entire customer base with ease. With a central database of all customer information, Res:Harmonics offers an integrated CRM system that helps your staff quickly access everything they need to know to provide the highest level of service. Ensure your customers experience the very best, from tailored check in and maintenance to a transparent help desk for reporting and tracking issues. Res:Harmonics offers a CRM system with a difference.
We’ve also developed a portal that allows your customers to flag maintenance issues and keep track of help desk issues real time. Your customer is taken care of and your staff know exactly what needs attention – all in one solution. Res:Harmonics can even communicate with outsourced service providers, allowing you to offer the ultimate in customer service and efficiency with ease.
Focus on your customers and make them smile with Res:Harmonics.
Q: How can you make sure your solutions stay affordable?
A: Res:Harmonics offers a scalable solution that allows you to maximise your revenue and keep your expenditure low.
Our CRM and integrated reservations, operations and facilities management system also offers automated business processes in a single service. So whether you need accounting functions, booking, or a system that communicates with outsourced service providers, Res:Harmonics delivers on all fronts and caters for a broad range of business needs.
Res:Harmonics’ allows you to capitalise on existing resources, and can adapt to your circumstances, whether utilising your full portfolio throughout the year or in response to seasonal trade and events. Customise staffing levels, pricing and operational efficiencies with ease.
Improve profits with Res:Harmonics
Q: How can you ensure you are aware of current trends?
A: Res:Harmonics can help drive sales and marketing campaigns based on existing customer data.
Shape your marketing efforts based on existing customer data or seasonal events. You can target, track and report on your sales efforts with ease, and make the right decisions for your future with our customised reporting facility. Res:Harmonics also integrates with leading internet apartment providers to ensure that your portfolio delivers maximum revenue.
Stay on trend with Res:Harmonics
Q: How can our solution grow alongside your portfolio?
A: Res:Harmonics delivers the ultimate integrated system.
We keep up with market trends while ensuring that best practice is always at the forefront of our software solution. From working closely with the Association of Serviced Apartment Providers, we have the specific issues related to your portfolio at heart.
Developed over 10 years in the trade, Res:Harmonics is the result of knowing what’s needed to be successful. We listen to our clients on a daily basis. We use a social network called UserVoice which allows our clients to request specific features and functionality based on their needs. Once members have proposed their requirements, other members vote to agree which solutions will work best.
Most importantly, Res:Harmonics is dedicated to developing solutions that work for you and your business. We publish our Res:Harmonics Roadmap [link to visualisation of Roadmap] once a year to allow you to know how and when our solution is developing so that you can forward plan alongside.
Ensure Best Practice with Res:Harmonics.
Q: Is Res:Harmonics robust enough to support your needs?
A: Res:Harmonics delivers a purpose-built client-based solution.
If you are tired of cobbling together systems meant for other purposes with less than desirable outcomes, you need Res:Harmonics. Rigorous testing, in house development, and client dialogue ensures that our solution offers you the very best technogies designed to help you maximise revenue from your serviced apartment portfolio and that can be relied upon to perform.
Res:Harmonics is also accessed through a web browser – facilitating fast, flexible access from any geographical location. So when you are off to an out-of-office meeting, there is no reason for not doing business! The system even allows for seamless ‘syncing’ with remote devices, internal and external systems.
Technical excellence from Res:Harmonics
